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DTH Full-time Installation Technician
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Direct to Home (DTH) Full-Time Technician Job Description
The DTH Full-Time Technician position is responsible for the installation and servicing of Vivint Smart Home products within a specific market/geographic area as part of the DTH installation business model.
Specific job responsibilities include:
1. Live the Vivint Values and deliver an excellent customer experience.
a. Agree to and commit to live the values, including the Bright Lines
b. Maintain eligibility requirements for DTH Full-time Technician
2. Install and service Vivint Smart Home products for new and existing Vivint customers.
a. Complete all work orders on your schedule (assigned by 4:30 AM)
b. Focus on quality and efficiency during installation and service work orders
c. Fix home damage, as directed by the home damage department
3. Ensure compliance and safety requirements are met for each work order.
a. Keep an up-to-date installation license as required by the state where the work is being completed
b. Complete Texas Fire Diagrams on the same date of install, if working in Texas
c. Complete JSA’s (Job Safety Assessment) for each work order completed
d. Maintain a culture of safety through following SOP’s (standard operating procedures) and focusing on safety during installation and service
e. Wear a Vivint uniform to every work order
f. Timely reporting of any work-related injuries to the proper hotline
g. Obey all traffic laws and vehicle safety while driving to and from work orders
4. Maintain and manage inventory accurately and in accordance with established SOPs.
a. Maintain inventory accuracy in personal inventory stock
b. Follow defined inventory and replenishment procedures and policies
c. Conduct weekly inventory reconciliations by required time per policy
5. Adhere to scheduling requirements and compliance.
a. Maintain a weekly schedule with 40 hours of availability in Click, including a full shift on either a Saturday or Sunday
b. Keep accurate timecards and submit timecards by Tuesday at noon EST each week
c. Do not complete any work while off the clock and clock out when work is completed (including Warranty Service, assisting on installs, meetings, etc.)
d. Take breaks and rest periods in compliance with the Employee Handbook
6. Complete trainings and stay up-to-date on communication.
a. Stay up-to-date on new product releases and procedures
b. Complete required trainings and newly assigned trainings within two weeks of the release date
c. Regularly check for and review all business specific and corporate communications relevant to the job available via email, through Tech Genie, or other means
d. Respond to other departments and management in a timely manner
7. Participate in Performance Management as outlined in the DTH Full-time Accountability Matrix.