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General Manager, Operations

at Transplace

Posted: 10/1/2019
Job Status: Full Time
Job Reference #: b0593ddd-b25a-4ab7-b9b1-5a07d62536ea

Job Description


The General Manager is responsible for managing a group of clients (Pod). This includes visiting the clients on a regular basis and providing support and reporting to clients as needed. This position is also responsible for managing the P&L of the team, as well as designing, executing, maintaining and reporting on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency.  


Demonstrate Transplace Leadership Principles

o   Lead by Example

o   Communicate Effectively

o   Build a Great Team

o   Deliver Results

  • Operations Management (P&L Ownership, Strategic Development, Overall Operations)
  • Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)
  • Meet or Exceed Transplace Targeted Financial Objectives
  • Ensure appropriate use of internal service providers where benefits exist for Transplace and the Customers
  • Meet or exceed Customer financial and service targets
  • Active development, distribution and customer alignment of business metrics that highlight both financial and service value
  • Renewal of contract with customer
  • Ensure team development and growth aligns with corporate development goals


  • Pro-actively identify and communicate issues, propose and implement solutions for continuous improvement in regards to processes, cost, service, and profitability
  • Develop and distribute customer reports and internal performance management reports
  • Rate Quotes
  • TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)
  • Monitor and hold team accountable for all key job functions
  • Review, analyze, and own all matters related to P&Ls
  • Deliver cost savings / cost containment to customer and/or Transplace
  • Retain overall ownership of assigned areas of responsibility
  • Cascading Account Goals (SMART)
  • Business Reviews (Creation, Development, Presentation of)
  • Employee Development Ownership (Coaching, Mentoring, Hiring, etc.)
  • Engage Employees as business partners on a regular basis to discuss career development, current performance, and training opportunities (cross-account, cross-functional, etc.)
  • Understand and apply all aspects of customer contracts
  • Work closely with Strategic Account Management group to maintain and grow Transplace’s business with the customer; incorporating ROI delivered to customer over the life of the contract


  • Working Knowledge and Utilization of the appropriate transportation management system
  • Knowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.)
  • Knowledge of the Customer's Business (Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.)
  • The "I am Transplace" Way (Protocols for answering the phone, e-mail, IM, etc. etiquette and professional standards)
  • Industry Expertise (Transportation industry knowledge, including key terminology; and, general knowledge of primary customer industries)
  • Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)
  • Geographical Expertise (Geographical understanding of the continental US and Canada.  Understanding of mileage as it relates to the passage of time, including DOT & Speed governance), Including Transit time difference based on mode
  • Working knowledge of Transplace LSS and how it applies to area of responsibility
  • Advanced understanding of Transplace IT process and procedures, including the Change Request process


  • Advanced computer skills
  • Microsoft Excel: Advanced knowledge of Microsoft Excel including but not limited to V/H Lookup, Pivot Tables and advanced formulas
  • Effective analytical and problem-solving capabilities
  • Ability to envision and implement new concepts/strategies
  • Simultaneous management of multiple tasks, negotiation skills, advanced written, oral, and presentation communication skills


  • Extensive


  • 4 years of logistics or customer service, 2 years of management


  • College Degree Preferred


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Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.