Sears Holding Corp

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Consultative Sales- Home Improvement

at Sears Holding Corp

Posted: 10/12/2019
Job Reference #: 1867218
Categories: Sales
Keywords: sales

Job Description

Job Title
Consultative Sales- Home Improvement

Business
Transformco Stores - Sears Hourly

Job Description
The Consultative Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.

Requisition ID
989978BR

Employment Category
Commission - Part-time

Responsibilities/Skills/Experience Requirements
JOB DUTIES/RESPONSIBILITIES:
• Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
• Meets or exceeds associate performance standards consistently
• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
• Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
• Completes required training in the expected timeframe, and participates in ongoing learning opportunities
• Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
• Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement)
• Uses basic internet navigation to access and print information and reports
• Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
• Performs other duties as assigned

REQUIRED SKILLS:
• Basic reading, arithmetic, and writing and oral communication skills
• Basic Internet navigation skills
• Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions

PREFERRED SKILLS:
• Sales experience
• Knowledge of offered products and services

JOB REQUIREMENTS:
• 16 years of age or older

Job Function
Sales

Payroll Location
01335: Sears Greensboro NC

Country
United States

Location Postal Code
27408

Location City
GREENSBORO

Location State
NC

Store/Unit
01335

Sears Req Type
Hourly

Location Address 1
3200 W FRIENDLY AVE

Location Address 2
FLS- SEARS GREENSBORO NC

Job Code (LT)
FL0801: Consultative Sales Trainee - C

Posting Tags
#Stores

CareerBuilder Tag
#CB

Company Brand
Sears Stores