Massage Envy Spa

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Sales & Customer Service Associate

at Massage Envy Spa

Posted: 9/29/2019
Job Reference #: 70611
Keywords: phone

Job Description

  • Job LocationsUS-NC-Greensboro
    Job ID
    Sales Customer Service and Support
    Location : Address
    2619 Lawndale Drive
    Location : Postal Code
  • Overview

    **ACTIVELY HIRING - Looking to schedule interviews as soon as possible**

    Do you love helping others?

    Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best?

    If the answer is "yes," we want you on our team at Massage Envy Greensboro. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Greensboro franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

    • Help clients understand the benefitsof regular massage, skin care and stretch.
    • Establish relationships with members and gueststo grow and retain a client base.
    • Connect clients with retail productsthat improve, enhance, and extend the positive impact of the services they receive.

    Here's what's in it for you:

    The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

    • Benefits that help you take care of youincluding FREE sales training, employer-paid healthcare, Paid Time Off, free employee services and a complimentary employee membership.
    • A healthy compensation planthat rewards your hard work with an expected compensation package between $13 to $17 per hour, depending on your sales ability.
    • A dynamic, energizing environmentwhere you're consistently challenged, never bored.
    • Trainingto help you grow and refine your sales and customer service skills.

    What We'll Accomplish Together

    As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

    • Providing outstanding customer serviceby greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
    • Promoting the value of total body careby educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
    • Driving member retentionthrough outreach via phone and email to current members.
    • Upholding the Massage Envy core valuesof optimism, gratitude, excellence, consistency and empathy.
    • Protecting our workplace cultureby recognizing and supporting team goals and building positive relationships with team members.

    What it Takes to Succeed

    We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

    • Sales superstarswho aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
    • People of integrityready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
      Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
    • Masters of customer servicewho makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
    • Fast on their feetwith the ability to think critically, juggle multiple tasks, and set priorities.
    • Great teammateswho can work well with other in a fun and fast-paced environment.
    • Supporters of total body carewith a general knowledge of massage and skin care services.

    We Believe Our Differences Make Us Better

    We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

    If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

    *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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