CVS Health

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Account Management - Senior Consultant

at CVS Health

Posted: 11/9/2018
Job Reference #: 883897BR
Keywords:

Job Description

Job Title :
Account Management - Senior Consultant
Job ID :
883897BR
Location :
NC - Greensboro
Street Address :
4900 Koger Blvd Suite 100
Category :
Account Management
Description :
Job Description
As a Senior Account Manager you will be responsible for exceeding client expectations of the Accordant program supporting health plans and employer groups with emphasis on Rare Disease Management. The Senior Account Manager will be responsible for maintaining day to day business relationship with key internal and client personnel and understanding their objectives. Understanding of these objectives is required to proactively recommend and promote the Accordant program to assist in meeting client business objectives. The Senior Account Manager is responsible for the performance of contracted programs and services and supports the Strategic Account Executive in overall client satisfaction, retention and expansion of national, complex key client accounts. The position will facilitate delivery, interpretation and presentation of financial and client reports. The Senior Account Manager will oversee the coordination and completion of assigned client base audit activities as well as serve as a subject matter expert for the Sales/Account Management team. The Senior Account Manager may be responsible for an assigned client base in addition to supporting national, key complex clients. Onsite review preparation, facilitation of client calls, and all activities in support of retaining our client base. The Senior Account Manager will also support and potentially lead Sales/Account Management projects and initiatives such as the Accordant Annual Client Conference. As a member of the client facing team, the Senior Account Manager may represent Accordant at regional and national client conferences and other functions. The Senior Account Manager will also facilitate and assist with onboarding new team members and providing training to the Sales/Account Management team.

Additional responsibilities for the Senior Account Manager include:

-Own, retain and upsell into assign client base and support the Strategic Account Executive on national, key complex clients.
- Track and forecast changes in assigned client base that would impact revenue and communicate that effectively within the organization.
-Manage legal and contracting needs for assigned client base including, changes to contract terms, assisting or facilitating contract renewal, upselling, and interpreting contractual deliverables. Responsible for negotiating contract terms for assigned client base.
-Build and maintain relationships client contacts within assigned base and in support of the Strategic Account Executive.
-Management of day to day contact with assigned clients
-Facilitate, lead and manage all follow ups from client conference calls on routine basis.
-Create and maintain project plans for each assigned project, discuss and assign tasks to appropriate staff and update project on a timely basis.
-Create agendas, schedule and facilitate internal and external meetings with parties as appropriate.
-Document and track open items via current tracking system.
-Work closely with internal and external teams to proactively identify actual and potential problems.
-Facilitate discussions with appropriate team members and institute preventive steps to ensure tasks accurately and according to agree upon timelines.
-Proactively identify and escalate critical issues where company resources and capabilities do not meet client expectations.
-Perform other projects, work and activities as assigned to ensure continuous service to our internal and external customers.
-Present the Accordant Program and effectively communicate the program’s value both to internal stakeholders and external client base.

Travel
Ability to travel. (10-20%)
Required Qualifications

Required Qualifications
2+ years Account Management within a healthcare or technology environment

Preferred Qualifications
· Create efficient processes for both internal and external customers
· Excellent interpersonal skills and communication skills
· Ability to be flexible and change direction as needed
· Ability to motivate and drive team to successful, on-time results
· Ability to manage complex groups and prioritize competing objectives
· Facilitation and organizational skills; demonstrated ability to follow-up and follow through on tasks

Education
Associates Degree Required
Bachelor's degree strongly preferred

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!