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Quality Control Field Representative


Posted: 10/4/2019
Job Status: Full Time
Job Reference #: 6bdbc6b0-b75f-4761-ae8d-47b89ecf9f96
Categories: Sales, Customer Service

Job Description

Job Responsibilities
As a Quality Control Field Representative, you will travel to customer sites for quality checks of our security systems, while maintaining the highest standard of customer service.

Your specific duties will include:

•Review reports to detect issues that require QC intervention
•Complete investigation at customer site when an emergency has taken place (police, fire, medic) perform necessary damage control measures to ensure complete customer satisfaction
•Complete routine quality checks at customer site following new install or damage caused by technician error
•Interact with customer base to problem solve and troubleshoot new or ongoing customer service issues
•Interact with interdepartmentally to provide customer feedback and resolve problems
•Provide feedback to Operations team on the quality of installations including written reports and photos to be used for training and coaching/counseling
•Provide feedback on performance of systems and equipment, design flaws, and coverage issues based on details gathered from field research
•Document data obtained during all quality control activities, consistent with company policies and procedures
•Work closely with Operations Manager to relay results and conclusions drawn from field checks
•Develop new approaches to solve problems identified during Quality Control activities
•Communicate significant issues or developments identified during investigation and provide recommended process for improvement


•Must be able to demonstrate professionalism and courteousness in the handling of both internal and customer inquiries
•Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts
•Must be able and willing to perform at a high level of competency and accuracy to meet or exceed departmental standards while upholding the best interests of the customer and the company
•Must be able to develop and sustain positive and harmonious working relationships with all customers and colleagues
•Must be able to maintain a professional presence and represent the company favorably
•Must have good problem solving and decision making abilities
•Must be able to organize and prioritize daily tasks to achieve results
•Must be able to work independently
•Must be able to analyze problems and offer solutions
•Must be able to provide effective communication regarding issues, objectives, initiatives and performance
•Must be able to understand and embrace the company core values, corporate goals, mission, vision and priorities as set forth by Management, and be able to continually seek ways to meet or exceed goals and fulfill priorities
•May have additional duties as assigned by Management
•Ability to perform as a CPI team player, support all requests, and provide superior customer service

Experience and Additional Requirements:
•Minimum of three years industry experience in a quality oriented role with proven success
•Thorough understanding of all CPI alarm systems (user interaction, troubleshooting, etc)
•Intermediate level of Microsoft products
•High school diploma required
•Clean criminal background check with no felonies and proof of acceptable driving record
•Willingness to submit to a drug test

Build a great career with a leader in the home and business security industry!