Asbury Automotive Group, inc.

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Service Advisor Crown Nissan

at Asbury Automotive Group, inc.

Posted: 9/30/2019
Job Reference #: 22584
Keywords: automotive, repair

Job Description

  • Requisition ID
    2019-22584
    # of Openings
    1
    Job Locations
    US-NC-Greensboro
    Posted Date
    9/30/2019
    Category
    Service Advisors
    Position Type
    Regular Full-Time
  • Overview

    *Attention Top Performers*

    Extremely High Volume Service Drive Now Seeking Experienced Advisors!

    Crown Nissan of Greensboro is a subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with over 80 retail locations and 103 franchises

    is currently seeking an Service Advisor for Extremely High Volume Service Department!

    **Competitive Compensation-Weekly Pay Roll-Great Benefits-Premium Free Healthcare**

    Responsibilities and Qualifications

    • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
    • Actively promote and build rapport with the customer
    • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
    • Generate and provide customer with a complete and accurate estimate of repair
    • Establish and communicate completion time of repair with customer and technician
    • Answer incoming service calls
    • Maintain and schedule service appointments
    • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
    • Strictly follow the manufacturer’s warranty guidelines and procedures
    • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
    • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
    • Must be able to manage in a fast paced work environment with limited supervision
    • Must have great customer service, phone and computer skills
    • Previous automotive Service Advisor experience heavily preferred
    • Must be a minimum of eighteen years of age
    • Must have a valid driver's license
    • Must be able to pass pre-employment screening (background & drug test)

    Total Rewards

    • Competitive weekly pay
    • 401k plan with company match
    • Health care – medical, dental and vision insurance plans
    • ZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech’s, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)
    • Tax-free flexible spending accounts
    • Life Insurance ($30,000 complimentary), short-term and long-term disability plans
    • Paid holidays and PTO (up to 28 days depending on length of employment service and position)
    • Stock Equity Grant program for high performance (select front-line team members eligible!)
    • Employee discounts on service and cars
    • Up to 8 weeks paid pregnancy disability leave program
    • Career Path tool to assist in career development
    • Scholarship program for employees, their parents, and their dependents
    • Opportunities to join our community service initiatives
    • Recognition program with opportunity to earn credit on Amazon.com
    • Employee referral program with bonus opportunities

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